Shipping policy

Last updated: November 2, 2026

Where we ship

We currently ship to the United States, the United Kingdom, Canada and Australia.

Shipping cost

Standard shipping is free on all orders. The only exception is the introductory first order placed with a new VIP Membership, which is priced as a separate member deal and does not include free shipping.

Processing time

Orders are processed within 1 to 5 business days (Monday to Friday, excluding public holidays) before they are dispatched.

Delivery time

Once dispatched, delivery typically takes 10 to 20 business days depending on your location. Delivery times are estimates, not guarantees, and can be longer during busy periods, bad weather or customs checks.

Tracking

When your order ships we will email you a tracking number. You can follow your parcel on our tracking page. If you have not received a tracking email within 5 business days of ordering, please check your spam or promotions folder and then contact us.

Shipping address

Please check your shipping address carefully at checkout. If you need to change it, email support@mortive.com within 12 hours of placing your order. We are not able to change the address once an order has been dispatched.

If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange delivery again, and additional shipping costs may apply.

Customs, duties and taxes

Orders shipped to the United Kingdom, Canada and Australia may be charged import duties or taxes by the local customs authority. These charges are set by the destination country, are not included in our prices, and are the responsibility of the buyer.

Shipping protection

Optional shipping protection can be added at checkout. If a protected order is lost, stolen or damaged in transit, contact us within 30 days of its estimated delivery date and we will send a replacement or issue a refund at no additional cost.

Missing parcels

If tracking shows your order as delivered but you cannot find it, please check with neighbours, your building's mail room and the local carrier first, then contact us within 14 days of the delivery date. We will open an investigation with the carrier.

Contact

For any shipping question, email us at support@mortive.com or call (831) 508-3726.